Refund & Returns Policy – Amster Goat Official
Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
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Gift cards
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Downloadable software products
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Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted:
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Book with obvious signs of use
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CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
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Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
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Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet:
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Recheck your bank account.
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Contact your credit card company (it may take some time before your refund is officially posted).
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Contact your bank (there may be processing time).
If you’ve done all of this and still have not received your refund, please contact us at:
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at:
And send your item to:
📍 Jl. Raya Sawangan, Mampang, Kec. Pancoran Mas, Kota Depok, Jawa Barat 16433, Indonesia
Gifts
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If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
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If the item was not marked as a gift, the refund will be sent to the original purchaser.
Shipping Returns
To return your product, please mail your product to:
📍 Jl. Raya Sawangan, Mampang, Kec. Pancoran Mas, Kota Depok, Jawa Barat 16433, Indonesia
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items. We cannot guarantee that we will receive your returned item.
Need Help?
Contact us for any questions related to refunds and returns:
